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Frequently Asked Questions

FAQ

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: How long will it take to receive my order?
A: Place your in-stock order before 1:00 pm EST Monday through Friday, and your order will be rushed out the door that same day. Please keep in mind that the number of days is based on business days and does not include holidays or weekends. As long as your request is in stock we guarantee the very best turn-around time. If the item you purchased is out of stock, we will notify you by phone and/or email to give you an estimated date of arrival..

Regular ground shipping within the 48 contiguous United States takes any where from 3 to 7 business days. Time in transit quotes and scheduled delivery dates can be located at the UPS web site once you receive confirmation of shipment and a tracking number has been issued..

Pocono Billiard Supplies offers FREE SHIPPING on all orders over $100. This offer is for ground service to the 48 contiguous United States using UPS

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